Delete your Orkumi account
You can delete your Orkumi account, or a child's profile, at any time. Here is how, and exactly what happens to the data.
Delete your own account (grown-ups)
- Open Orkumi and go to the Family tab.
- Scroll to the bottom and tap Sign out, then Delete my account.
- Confirm. Your account is removed immediately.
Delete a child's profile (parents)
- Go to the Family tab and tap the child's name.
- Scroll to the bottom and tap Remove this child.
- Confirm. The child's profile, friendships and messages are removed.
Can't get into the app?
Email support@daloytechsolutions.com from any address with the phone number you signed up with. We will text that number a confirmation code, then delete the account within 7 days and confirm by email.
What is deleted
- Your name, phone number and account
- For a child: their name, nickname, age range and picture code
- All messages, photos and voice notes you sent
- Friend requests and approvals involving you
- Push notification registrations for your devices
What is kept, and for how long
- Messages you sent remain visible to the other people in those conversations for up to 30 days, then are removed from our servers. Photos or voice notes they have already saved to their own phones are outside our control.
- Nothing else is kept. We do not retain backups of deleted accounts beyond 30 days, and we never sell or share this data.
Deleting some data without deleting your account
From the Family tab a parent can remove a child's friend, block another family, or turn off photo sharing, without deleting any account. To delete specific messages or photos, email us with the details and we will remove them.